Services

Active telemarketing

One of the most effective marketing tools for communicating with customers. A tool to gain new customers, reach existing ones, identify their needs or find out the potential of their products and services on the market.

Telesales

Telesales

We will increase your efficiency in gaining new customers. There is something different for each group of clients, so it is crucial to choose the right marketing strategy. We will contact many new or existing customers from your database on your behalf and arrange for them to sell your products or services directly.

Organizing
business
meetings

Organizing business meetings

On behalf of your company, we organize meetings for your salespeople with potential clients. Organizing meetings through our call centre will save you time. We record sessions in the internal application or directly in the calendar of your merchant. We will prepare a report of the sessions at the agreed intervals, and we will confirm or remind each arranged meeting with the client electronically.

Marketing
research
market

Additional services

An effective tool for finding out the needs and opinions of your clients on the current situation and issues. Its main advantages are addressability and the ability to respond flexibly to your clients' experience, directly, during a telephone call. Based on the answers, we will compile a report, which you will receive from us at the agreed interval.

Mystery calls
and mystery shopping

Mystery calls

Are you interested in your employees' approach to clients, their performance, and the quality of the services they provide? This is as important for you as it is for the overall success of your business. Do you need to independently verify how your employees act on behalf of your company? With mystery calls and mystery shopping, we oversee the level of your customer service. For example, whether your employees follow the sales process and are customer-friendly or whether they offer additional services and goods according to the sales concept.

Passive telemarketing

Thanks to passive telemarketing, we get feedback about your products and services. At the same time, your clients gain space to answer questions or comments. Passive telemarketing provides service in the area of: At the same time, your clients gain space to answer questions or comments. Passive telemarketing zabezpečuje servis v oblasti:

  • providing information to clients
  • accepting orders
  • receiving comments
  • solutions to the requirements.

Customer service
infoline, helpdesk

Telesales

The operator receives the call from the customer, provides him with the required information, navigates him, places orders with him, or provides him with technical assistance. With IVR (Interactive Voice Response), we can direct calls by topic, product and language of choice. Thanks to the combination of IVR, specific phrases, a professional operator and the possibility of messaging service, your customer line will be an ideal contact point for the client. We will provide you with comprehensive customer line services in the required scope, language versions and unlimited working hours. All with a guarantee of quality and high availability. Of course, there is an online report and recordings of all calls.

Organizing
business
meetings

Organizing business meetings

On behalf of your company, we will organize meetings for your salespeople with potential clients. Organizing meetings through our call centre will save you time. We record meetings in the internal application or directly in the calendar of your business partner. We will prepare a report of meetings at agreed intervals, and we will confirm or remind each arranged meeting with the client.

Marketing
research
market

Additional services

An effective tool for finding out the needs and opinions of your clients on the current situation and issues. Its main advantages are addressability and the ability to respond flexibly to your clients' experience, directly, during a telephone call. Based on the answers, we will compile a report, which you will receive from us at the agreed interval.

Mystery calls
and mystery shopping

Mystery calls

An effective tool for finding out the needs and opinions of your clients on the current situation and issues. Its main advantages are addressability and the ability to respond flexibly to your clients' experience, directly, during a telephone call. Based on the answers, we will compile a report, which you will receive from us at the agreed interval.

Additional services

Choose from other benefits we offer to our services.

SMS
Services

Telesales

They serve as a tool for individual or mass addressing of your current or new customers. We will send bulk SMS with information about your promotions or remind you individually of the agreed deadlines. We also use SMS services as a supplement to telemarketing activities. Of course, you are customizing the distribution of SMS messages according to your requirements. If necessary, we can send them once or in waves. We can replace the phone number with your company's name, and we can ensure the collection of replies to the SMS sent to it.

Webchat, WhatsApp
Messenger, Viber

Organizing business meetings

With these services, we can communicate effectively with visitors to your site in real-time. The advantage is that these chat modules can be easily implemented directly on your website. A report in the form of a statement of communication, or an evaluation of customer satisfaction, is a matter of course for us.

Smart numbers
0800 and 0850

Doplnkové služby

An effective way to provide the customer with reasonable care is to set up a discounted number. Thanks to this step, the client will obtain the necessary information at the right time, increasing the level of customer service and customer satisfaction.

0800 - Green line Free infoline for calls, thanks to which the client has the motivation to call, receives the required information free of charge and immediately. Repeated, unauthorized calls can be eliminated through a so-called blacklist.

0850 - Blue line - works in principle the same as the Green Line. It is used by customers to make calls at lower prices, while part of the fee for received calls is paid by the contracting authority and part by the caller.